Refund policy

REFUND AND RETURNS POLICY

At Rasheed Sons, we are committed to providing quality products and reliable customer service. If you experience an issue with your purchase, please review our returns and refund policy below.
This policy applies to orders placed on the Rasheed Sons website. Orders placed through Takealot, Makro or Amazon follow that platform's own returns process. Please contact the platform you ordered from.
1. RETURNS AND RETURN PERIOD

Customers should contact us as soon as possible if they wish to return a product or have an issue with their order.

Cooling-off period for online orders: under the Electronic Communications and Transactions Act 25 of 2002, you may cancel an online purchase without reason or penalty within 7 days of receiving the goods. The only cost to you is the direct cost of returning the goods. Any refund due will be paid within 30 days of cancellation.

Change-of-mind returns: you may also contact us within 30 days of receiving your order to request a change-of-mind return. Approval will depend on the product category, its condition, the reason for the return, and applicable South African consumer protection laws.

These periods do not limit any rights you may have under the Consumer Protection Act 68 of 2008.

2. CONDITIONS FOR RETURNS

To be considered for a change-of-mind return, a product should, where applicable:

Be in its original condition, with no damage caused by misuse or mishandling.
Include its original packaging, accessories, cables, manuals and other supplied components.
Include the original invoice, receipt or other valid proof of purchase.
Include any accessories or bundled items supplied with the product.

Electronics, computers, printers, appliances and similar products may be inspected and tested on return.

Certain products may carry additional return conditions because of their nature, manufacturer requirements, software activation, hygiene considerations or other restrictions.

3. HOW TO REQUEST A RETURN

To start a return, contact us at:

Email: returns@rasheedsons.co.za

Physical address:
Shop G9, Stellar Mall
12 Jupiter Road, Crown Mines
Johannesburg, 2093
South Africa

Please include the following in your email:

Your order number or invoice number.
The product name and quantity.
The reason for the return.
Photographs or videos showing any damage or defect, if applicable.
Our team will review your request and send instructions for the next steps. Please do not send a product back before you receive return instructions from us.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order on delivery and contact us as soon as possible if:

Your product arrives damaged.
Your product is defective or does not work as intended.
You receive an incorrect product or an incomplete order.

Under section 56 of the Consumer Protection Act, every product carries an implied warranty of quality. If a product is defective or not of the quality you are entitled to expect, you may return it within 6 months of delivery. You choose whether we repair it, replace it or refund you. Defective goods are returned at our risk and expense.

We may ask for photographs, videos, diagnostic information or an inspection to assess the issue. If a repair does not fix the problem, or the same defect comes back within 3 months of the repair, we will replace the product or refund you.

Your statutory rights are not excluded or restricted by this policy. Any separate manufacturer's warranty is in addition to these rights.

5. PRODUCTS THAT MAY NOT QUALIFY FOR CHANGE-OF-MIND RETURNS

Subject to applicable law and the circumstances of the purchase, certain products may not qualify for change-of-mind returns. These may include:

Software, digital products or products with activated licences, where applicable.
Products specially configured, personalised or ordered specifically for a customer.
Products damaged through misuse, improper installation, unauthorised modification or failure to follow the manufacturer's instructions.
Products that cannot reasonably be returned for hygiene or safety reasons once unsealed, where permitted by law.

This section does not remove any rights you have regarding defective products or other claims protected by law.

6. EXCHANGES
If you receive a defective or incorrect product, please contact us so we can assess the issue. For defective goods, the choice of repair, replacement or refund is yours, as set out in section 4.

For eligible change-of-mind exchanges, availability depends on stock levels and the return conditions above. In some cases we may ask you to return the original product and place a new order.

7. REFUNDS

Once we receive and inspect a returned product, we will let you know the outcome.

Approved refunds will be paid within 30 days, generally to the original payment method, unless another arrangement is agreed or required by law.

The time a refund takes to reflect in your account may depend on your bank, card provider or payment service provider.

8. RETURN SHIPPING COSTS

For change-of-mind returns, and for cancellations in the 7-day cooling-off period, the customer pays the direct cost of returning the goods, where permitted by law.

If a product is confirmed to be defective, damaged on arrival or incorrectly supplied, the return is at our cost. We will arrange collection or advise you how to return it.

9. ORDER CANCELLATIONS

To cancel an order, please contact us as soon as possible at returns@rasheedsons.co.za.

If the order has not yet been dispatched, we will cancel it and refund you in full. If it has already been dispatched, the 7-day cooling-off period in section 1 applies once you receive it.

10. CONTACT US

If you have any questions about this policy, a return or a refund, please contact us:

Rasheed Sons
Email: returns@rasheedsons.co.za
Address: Shop G9, Stellar Mall, 12 Jupiter Road, Crown Mines, Johannesburg, 2093, South Africa